Our 14 Day Guarantee
Last updated: July 21, 2026
We want you to feel good about anything you purchase from Onboard Tangaroa. We also understand that people make mistakes, change their minds or realize that a product is not quite what they expected.
Our 14-Day Guarantee
Courses and digital products purchased directly from 1190584 B.C. Ltd., doing business as Onboard Tangaroa, are eligible for a full refund when the request is made within 14 calendar days of the original purchase date.
You do not need to write us an essay or convince us that you have a good enough reason. Simply contact us within the 14-day period and let us know that you would like a refund.
How to Request a Refund
Send your request to:
Please include:
Your name
The email address used for the purchase
The name of the course or digital product
Your order number, if available
Refund requests are considered received on the date the email is sent.
After a Refund
Once a refund is approved:
Your access to the course, membership or digital product will be removed
Any licences granted with the purchase will end
You agree to delete any downloaded files, drawings, videos, templates or other materials associated with the refunded purchase
You may no longer use, copy, share or distribute the refunded materials
Refunds will be returned to the original payment method. Banks and payment processors may require additional time to place the funds back into your account.
After 14 Days
Refund requests made more than 14 calendar days after the purchase date will not normally be approved.
However, please contact us if:
You were charged more than once
You purchased the wrong product by mistake
You did not receive access to your purchase
A technical issue prevents you from accessing the product
The product was materially different from what was described
We will review these situations fairly and work with you to find an appropriate solution.
Payment Plans
Purchasing through a payment plan is a commitment to pay the full purchase price in instalments.
The 14-day refund period begins on the date of the first payment, not the date of each instalment.
Cancelling a payment method or stopping future payments does not constitute a refund request. Refund requests must be submitted using the process described above.
When a refund is approved within the 14-day period, future instalments will be cancelled and payments already collected for that purchase will be refunded.
Subscriptions and Memberships
Subscriptions and memberships may be cancelled at any time to prevent future renewal charges.
Cancellation does not normally provide a refund for a billing period that has already begun. Access will generally continue until the end of the paid billing period.
Where a new subscription or membership purchase is covered by a specific 14-day guarantee on its sales page, that guarantee will apply to the initial purchase.
Consultations, Live Workshops and Events
Consultations, live workshops and scheduled events may have separate cancellation and rescheduling terms because time is reserved specifically for the purchaser.
Any separate terms will be displayed on the applicable booking or sales page before purchase.
Promotional and Bonus Items
When a refunded purchase included bonus products, downloads or course access, your right to use those bonus materials also ends when the refund is issued.
Abuse of the Refund Policy
This guarantee is intended to allow customers to purchase confidently—not to provide repeated temporary access to our paid content.
We reserve the right to refuse future purchases or future use of this voluntary guarantee where there is evidence of repeated refund requests, account sharing, copying, unauthorized distribution or other misuse.
This does not limit any rights or remedies available under applicable law.
Legal Rights
Nothing in this Refund Policy limits any cancellation, refund or consumer-protection right that cannot legally be excluded.
Where applicable law provides you with greater rights than this policy, those legal rights will apply.
Contact Us
Questions or refund requests may be sent to:
1190584 B.C. Ltd.
Doing business as Onboard Tangaroa
6249 Marie Meadows Rd, Victoria BC, V8Z 5Z9 Canada
Email: crew@onboardtangaroa.com